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Development and Testing of a Resident Satisfaction Survey for Ohio's Residential Care Facilities
This report describes the development and pretesting of a resident satisfaction instrument for residents in Ohio's 540 residential care facilities.
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Development and Testing of a Resident Satisfaction Survey for Ohio's Residential Care Facilities
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This report describes the development and pretesting of a resident satisfaction instrument for residents in Ohio's 540 residential care facilities. Development activities included focus roups and cognitive interviews with residents. The pretest included a written survey followed by a retest interview for a subgroup of residents. Interviews with administrators also examined the feasibility of implementing a statewide satisfaction survey in residential care. A final instrument as well as recommendations for statewide implementation are included.