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Case Studies • Care Management • Qualitative Research • Long-Term Care Facilities

"It's been a whole new world": Staff perceptions of implementing a person-centered communication intervention during the COVID-19 pandemic

The coronavirus disease 2019 (COVID-19) has challenged the way nursing homes deliver person-centered care (PCC).

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Author(s):
Katherine M. Abbott , Miranda C. Kunkel , Alexandra Heppner , Megan Kelley , Kimberly Van Haitsma , Kamryn Kasler
Case Studies • Care Management • Qualitative Research • Long-Term Care Facilities

"It's been a whole new world": Staff perceptions of implementing a person-centered communication intervention during the COVID-19 pandemic

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The coronavirus disease 2019 (COVID-19) has challenged the way nursing homes deliver person-centered care (PCC). Preferences for Activity and Leisure (PAL) Cards are a tool to communicate residents' important preferences to staff. In this study, monthly interviews (N = 32) were conducted with champions who were conducting a PAL Card quality improvement project in Tennessee nursing homes (N = 11) between March and August 2020.

Journal of Gerontological Nursing, 47(5), 9-13. doi:10.3928/00989134-20210407-03