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Alignment of Department, Student Complaints, and Informal Resolution

3.1 Alignment of department with university procedure and MUPIM

All policies described herein related to Faculty Employment and Relationships are to be in conformance with the 兔子先生 University Policy and Information Manual (MUPIM). Where discrepancies may occur, information contained in MUPIM shall prevail.

3.2 Student Complaints about the Quality of Instruction/Academic Grievances

A student has the right to question a grade he or she received and/or to charge an instructor with a violation of the Statement of Good Teaching Practices as outlined in the Student Handbook, Section 1.7.A. These are serious matters and deserve careful consideration. Complaints may be handled via an informal process or through a formal grievance review, as described below, and in accordance with the Student Handbook, Section 1.7.B. A grievance must be filed before 5 p.m. Friday of the eleventh week of the fall or spring semester that follows the term in which the alleged violation occurred.

3.3 Informal Resolution

3.3.1 A student is encouraged to first confer with the instructor and seek a resolution.

3.3.2 If the student is unwilling to confer with the instructor or after conferring is unable to resolve a difficulty to the student’s satisfaction, the student may file a written complaint with the Chair. The student must submit to the Chair a written, dated, and signed complaint stating the name of the instructor, the course, a precise description of the nature of the complaint including, as appropriate, the provision(s) of the Good Teaching Practices alleged to have been violated, a brief description of the incident(s) giving rise to the complaint, any supporting documents, and the remedy requested.

3.3.3 If the Chair is the instructor the complaint should be filed with the Chief Departmental Advisor within the major.

3.3.4 Anonymous or unsigned complaints will be disregarded and destroyed. Written complaints will be filed in the departmental student complaint file.

3.3.5 Upon receipt of a complaint, the Chair will share the complaint with the instructor and give the instructor an opportunity to submit a written response to the complaint or explain the circumstances as viewed by the instructor. If submitted, the instructor’s written response is also to be placed in the departmental student complaint file.

3.3.6 The Chair may then proceed to attempt to resolve the complaint. The student who files a complaint is entitled to a copy of the instructor’s response and to know what actions were taken by the Chair in response to his or her complaint.