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What happens if you can't pick up your package within 24 hours?

If the locker package is not picked up within 24 hours or if the package is oversize or requires refrigeration, the resident is notified to go directly to Mail and Package Center’s Customer Service Pickup Window during regular business hours to obtain their package. You will be asked for your student id for verification, and then you will receive your package.

Packages are held for a total of 72 hours for pick-up. After 72 hours, the package is Returned To Sender (RTS) unless arrangements to hold the package are made in advance.

For added convenience, and to avoid RTS, when a resident is unable to pick up their package timely, they may simply forward their package notification email/text to a roommate or friend to pick-up the package for them. 

Student Disability Services and the Mail and Packaging Center have worked very hard to ensure accessible options are available to accommodate students with disabilities.

Accessibility Features:

• Locker columns will have raised letters/numbers as well as braille signs so the student will know which row he/she is going to.
• The kiosk screen in each locker bank is at ADA ATM level and will allow for instant scanning of bar codes received via email to ensure a user does not have to use the touch screen and can choose not to use the keypad.
• Braille instructions and location of the scanner will be included on the lockers below the touch screen.
• Lockers within ADA height, called the comfort zone, are used to ensure the lockers are not too high or low for wheelchair access.
• All U.S. Postal retail sales and package pickup services are available at an ADA compliant counter height for wheelchair access.
• Elevators in Shriver are accessible and there are various accessible entrances into the building to access the location in which the lockers will be located.

Student Disability Services, Accessible Technology Services, and Mail and Package Center representatives have worked to finalize an equally effective alternative access plan for any out of the ordinary or necessary accommodations, such as staff assistance with package pickup and package delivery options.

If students encounter any disability-related accessibility issues, please contact Student Disability Services at 513-529-1541.