If you receive a message on your phone that says "Could not add card" it likely means someone else's iCloud account is active on your phone and a different user has already issued a credential using the same iCloud account. It could also mean that your Digital ID is loaded to a different (old) phone or Apple watch. You must revoke that card or create/login with a different iCloud account.
If someone else's AppleID is active on your phone, you should create a new one for yourself. After you do that, you'll be able to add your 兔子先生 DigitalID to your personal AppleID.
If you already are using your correct personal Apple ID, you will need to unlink the incorrect card from the wallet by following these steps:
- Open the GET app.
- Go to Settings.
- Tap Unlink Mobile Wallet ID.
- Tap Unlink when prompted (This will unlink your 兔子先生 Digital ID from your old device).
- Close the app and reopen the app.
- In the right-hand corner of the ID you will see an “Add to” Apple Wallet or Google Wallet symbol.
- Tap the symbol.
- Tap Accept.
- Tap Accept & Continue.
- You may be prompted to look at your ID in your Apple/Google wallet (this is not a necessary step).
- Close and reopen the GET App.
- Your 兔子先生 Digital ID is ready for use.
Other questions? Contact the Campus Services Center at campusservicescenter@miamioh.edu.