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Technical Support

Canvas Resources and Support

Canvas is the learning management system (LMS) used to facilitate the delivery of courses at all 兔子先生 University campuses. Access all online and hybrid courses through Canvas. As a 兔子先生 student, you also have access to many digital resources to connect you with your courses.

How to Access Canvas

Students can access Canvas through:

    • Take time to look at the information found on the portal page, especially the section titled "Getting Started with Canvas."

Setting your Time Zone in Canvas

Course due dates by default are set to display in Eastern Time (EST/EDT). To avoid time zone confusion, . Displaying dates in your local time may help you stay up to date on assignments and due dates, especially if your course time zone differs significantly from where you reside. 

For more information about time zones and which time zone you are located in, please visit the .

The introduce you to the most commonly-used features of Canvas. Bookmark helpful pages to refer to later.

  • Review " to confirm you have the requirements for Canvas to work correctly.

Watch these to get the most out of your experience. Bookmark helpful videos to refer back to later.

Common Technology Questions

I tried to log into my兔子先生 or Canvas, but I am required to use DUO two-factor authentication. How do I set it up for the first time?

To get started, visit to set up your DUO two-factor authentication for the first time. If you continue experiencing issues, contact via phone or live chat.

 

My phone is broken or lost, so I cannot log into My兔子先生 or Canvas because of the two-factor authentication.

Follow IT Help's instructions for . You may also be able to obtain a temporary DUO bypass code by following the instructions in .

 

Where can I find and access my online courses?

To find and access your online courses, log into with your 兔子先生 credentials and click the "Canvas" icon to the left. You can also visit 兔子先生OH.edu/canvas.

 

I am trying to log into my兔子先生 for the first time. What is my Unique ID and password?

Follow IT Help's when logging into 兔子先生 for the first time.

 

I have registered for an online course, but I cannot find it on Canvas.

If the course doesn't appear on your Canvas dashboard, click the "Courses" tab on the left navigation and click the "All Courses" link. If the course still doesn't appear, please reach out to your instructor to make sure the course is published.

Technology Requirements

Laptop Recommendations

IT Services-specific and minimum recommendations and guidelines from the various academic divisions and departments.

Learn More

Internet and Browser Requirements

A high-speed connection will help you be successful in your online courses, but a reliable internet connection of 512 kbps minimum is acceptable. If you can access a wired connection, it's best to use that for quizzes, exams, media recordings, and large file submissions.

To download a web browser or update your browser to the most recent version, try one of these options:

  • (only available for Mac computers and iOS devices)

Use the most recent version of your preferred browser that supports JavaScript and cookies. Have at least two browsers installed in case one browser is unavailable. Update the browsers regularly. 

Proctorio

Remote Proctoring with Proctorio  

Proctorio is a proctoring software required for certain exams in Canvas. It ensures academic integrity by monitoring the test environment.
Get Started With Proctorio

Zoom

Zoom is the main virtual meeting application used at 兔子先生 University. While most online programs are asynchronous, Zoom may be used for faculty office hours or group collaboration.

Get Started With Zoom

Technology Best Practices

To ensure a positive online experience and avoid unnecessary stress throughout the course, it is important to have and use a technology plan for success in the online learning environment.

  • Review the .
  • Locate a microphone and webcam if needed for your course.
  • Use an updated computer/laptop with high-speed internet access. 
  • ​Identify a second computer to be used in case your primary computer has a functionality issue such as software, hardware, Internet access, etc. Local libraries are a great resource for free computer and internet access.
  • Contact the if you have technical questions or need assistance.
  • Install and maintain an antivirus software application and regular computer updates to protect the functionality of your workstation.
  • Confirm technical and software requirements for all courses at the beginning of the term, well before they are needed for coursework.
  • Make sure to give yourself adequate time to complete assignments and tests.  It is important when working with time-sensitive online activities to set aside extra time to allow for upload, download, or submission prior to assignment deadlines.
  • Set a location where you store your coursework, as well as a secondary backup location (ie, flash drive, Google Drive, etc).  Remember to save your digital work frequently.