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Your Zoom login is tied to single sign-on (SSO) through your ÍÃ×ÓÏÈÉú University credentials, so always be sure to select the "Sign In with SSO" option when you're logging in to the Zoom app rather than "Sign In with Google."

Also, when you're prompted to enter ÍÃ×ÓÏÈÉú's company domain, omit ".edu". Zoom is asking for our Zoom web portal's URL (miamioh.zoom.us), not your email address. 

When you click a link to join a Zoom meeting, a new tab will open, and the desktop app should launch. (It's called "Zoom Client for Meetings.") Although you'll see a message in that tab that says, "If you cannot download or run the application, ," you should not click this link. Instead, make sure that you have the , installed and that it launches for your meeting. 

If you experience issues downloading, installing, or running Zoom's desktop app on your own computer or a university-owned computer, contact .

If you have more than one Zoom account, the desktop app may have you logged into your non-ÍÃ×ÓÏÈÉú one. Here's how you can check to figure out if this is happening—but note that you need to follow these steps before joining your Zoom meeting.

1. Click the Zoom program icon on your computer to launch the app. On a Mac, it's in your dock or Launchpad; on a Windows computer, it's on your desktop or in your Program files. If you're currently logged in to Zoom, you'll see a dashboard with your upcoming meetings. (If you aren't logged in, skip to Step 3.)
2. Check your login by clicking your profile icon in the top-right corner of the window. A drop-down menu will open, and near its top, the email address for the account you're logged into the app with will appear below your name:
   • If it isn't your ÍÃ×ÓÏÈÉúOH.edu email address, click the Sign Out option at the bottom of this menu. (Head to Step 3).
   • If it is your ÍÃ×ÓÏÈÉúOH.edu email address, your Zoom app login isn't an issue.
3. Click the Sign In with SSO button in the Zoom app's "Sign In" window. A text box will appear for entering our company domain.
4. Type "miamioh" into the text box, i.e., before "zoom.us".
5. Click the Continue button. A tab in your browser will open, displaying a ÍÃ×ÓÏÈÉú login page.
6. Log in with your ÍÃ×ÓÏÈÉú credentials (and have your phone handy in case you need to authenticate with Duo). You'll now be logged into the correct account on your Zoom desktop app.

Zoom will only recognize your "official" ÍÃ×ÓÏÈÉúOH.edu email address, so you'll need to make sure it's your active one in Canvas. Here's how you can change it:

1. Log in to .
2. Click the Account icon at the top-left side of the page. A menu will pop out.
3. Click the Settings link. The page will display your account settings in Canvas, and your email address will appear on the right side of the page (or near its bottom if you have a smaller screen).
4. Click the star icon to the right of your official ÍÃ×ÓÏÈÉú email address, which will appear when you hover over it. This will remove the star next to your personal email. The starred email indicates the one that's active in your Canvas account.