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General Function

Maintains and performs complex repair on computer hardware and software. Directly supervises classified employees.

Characteristic Duties and Responsibilities—Essential Functions

• Installs, tests, and maintains computer hardware; performs routine cleaning and preventive maintenance.
• Identifies cause of computer hardware problems; resolves or contacts appropriate person for additional assistance.
• Installs, tests, and debugs client software.
• Assists users of department software; answers questions and provides information.
• Maintains an inventory of supplies and tools, reorders as necessary.
• Supervises other classified staff. Schedule work and assign tasks; monitor and review performance.

Reporting Relationships

Direction Received: Reports to Computer Services Manager, Director-SBA Technologies, or department chair

Direction Given: Direct supervision of classified staff. May provide functional supervision to a group of student employees who work on an ongoing basis.

Minimum Requirements

Requires an associate's degree in Computer Science and three years of computer experience, or an equivalent combination of education and experience

Knowledge, Skills, Abilities, and Worker Characteristics

• Knowledge of computer maintenance and repair
• Knowledge of computer operating sytems
• Knowledge of software used by department

Working Conditions

Physical effort usually requires considerable walking, standing, and lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with modestly unpleasant working conditions.

Please note: The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular positions. Employees may be requested to perform job-related tasks other than those specifically presented in this description. For jobs occupied by more than one employee, the identification of non-essential functions shall be determined from the individual’s position description.